We care about your satisfaction and take great care in preparing every order. However, returns and refunds are only accepted in the following cases:
• Wrong product delivered
• Product received in damaged condition
To process a return or refund, you must provide a clear, unedited video of the package being opened. This video must show the issue and the full unboxing process to help us verify the claim.
Important Conditions:
• Requests must be made within 48 hours of delivery.
• Personalized items are non-returnable unless damaged or incorrect.
• If verified, we’ll offer a replacement or refund as per your preference.
For assistance, please contact our support team with your order details and video proof at: support@personlizegift.com
If refund is approved the refund will be credited into original method of payment within 10 business days
replacement or exchange will be delivered with in 5 to 10 business days
